Warranty Policy
We build STWUI gear to last through real backyard summers and real campsite weekends. If something goes wrong because of a defect on our end, we make it right — no runaround, no fine-print maze.
Here's exactly what's covered, what isn't, and how to reach us if you need help.
Warranty Coverage
| Product | Warranty Period |
|---|---|
| Projector Screen (screen fabric) | 1 year from date of purchase |
| Projector Stand & Frame (poles, base plates, tripod stands) | 1 year from date of purchase |
| Accessories (ground stakes, wind ropes, carry bag, hex screws, wrench) | Not covered |
This warranty applies to products purchased through STWUI.com and is valid for delivery addresses within the contiguous United States only.
What This Warranty Covers
If a covered STWUI product fails due to a confirmed manufacturing defect in materials or workmanship during the warranty period, we'll work with you on a resolution. Depending on the situation, that may include:
Troubleshooting support to identify and fix the issue
Replacement parts when a specific component is confirmed defective
Full product replacement when that's the right call
Store credit as an alternative resolution where applicable
We cover defects that happen under normal use — things like a stand pole that breaks at a joint without misuse, screen material that tears along a factory seam, or structural hardware that fails as-received. If it's our fault, we own it.
What Is NOT Covered
This warranty does not cover:
Accessories — ground stakes, wind ropes, carry bags, hex screws, and wrenches are not covered under this warranty
Misuse or improper setup — damage caused by assembly errors, overloading, or use outside the product instructions
Accidental damage — drops, impacts, punctures, or any damage from physical accidents
Weather-related damage — exposure to extreme weather events beyond the product's intended use (severe storms, flooding, etc.)
Normal wear and tear — gradual degradation from regular use over time
Unauthorized modifications — any alteration or repair made by a third party voids the warranty
Cosmetic damage — surface scratches, scuffs, or discoloration that don't affect product function
Products without valid proof of purchase
Lost or stolen products
Products purchased through unauthorized third-party sellers
If you're unsure whether your situation is covered, just reach out — we'll be straight with you.
Warranty Conditions
To be eligible for warranty support, the following conditions must be met:
The product was purchased through STWUI.com or an authorized STWUI reseller
A valid order number or proof of purchase can be provided
The issue is reported within the applicable warranty period
The product has been used under normal conditions and in accordance with the included instructions
The warranty is registered to the original purchaser and is non-transferable
How to File a Warranty Claim
Email support@stwui.com with the following:
Your order number
A brief description of the issue
Clear photos or a short video showing the defect
We'll review your claim within 1–2 business days and let you know the next step. No lengthy forms, no sending you in circles.
Please note: Warranty claims for product defects must be submitted within the applicable warranty period. Claims submitted after the warranty has expired cannot be processed.
How This Relates to Our Return Policy
This limited warranty is separate from our standard return policy.
Within 60 days of delivery: Eligible items may be returned for any reason under our standard Return & Refund Policy. No defect required.
After 60 days: Confirmed manufacturing defects may still be covered under this 1-year limited warranty, if applicable.
Both policies can work in your favor depending on the situation — if you're not sure which applies, reach out and we'll point you in the right direction.
Shipping Responsibility
STWUI covers return shipping when:
We've confirmed a manufacturing defect and arranged a return or replacement
You are responsible for return shipping when:
Returning a product for reasons unrelated to a confirmed defect
Submitting a warranty claim on a product that is found, upon inspection, to be functioning correctly
The product was taken outside the original delivery address country
When STWUI provides a prepaid return shipping label, we take responsibility for any damage or loss that occurs in transit. When the buyer arranges return shipping independently, responsibility for transit damage or loss rests with the buyer.
Limitation of Warranty
This limited warranty applies only to the original purchaser and is non-transferable. It is limited to the remedies described above — replacement, repair, or store credit — at STWUI's discretion.
Except as expressly stated in this policy, STWUI makes no other warranties, express or implied. STWUI is not liable for incidental or consequential damages arising from the use or inability to use the product.
This warranty gives you specific legal rights. You may also have other rights that vary by state.
Contact Us
Questions about your warranty? We're real people who actually read our inbox.
Email: support@stwui.com Response time: Within 1 business day (Monday – Friday)
Last updated: 2024 STWUI · Set the Scene. Feel the Night.™