Refund policy

Returns & Refunds

We want every STWUI order to feel simple, reassuring, and cared for.  Whether you're setting up for a backyard movie night with our outdoor projector screen or packing our lightweight gear for a weekend camping trip, we want you to love your setup.   

If your outdoor patio or camping essential is not quite right, our support team is here to help with clear returns, refunds, exchanges, and after-sales support.   

Here is everything you need to know about our 60-Day Worry-Free Guarantee, order cancellations, and product quality support.    

STWUI's Core Return Promises:

  • 60-Day Returns: Take your time. We accept returns within 60 days of delivery.
  • 100% Free Return Shipping: We cover the return shipping costs for all eligible items.
  • Zero Restocking Fees: You will never be charged a hidden fee for returning an item.
  • No "Final Sale" Traps: We don't exclude items from our return policy. Every product is eligible.

 

Order Cancellation

Need to cancel before your STWUI order ships?   

We understand that plans can change. If you need to cancel your order, please contact us at support@stwui.com as soon as possible.   

  • Before Shipping: If your order has not yet shipped, we will help you cancel it and issue a full refund to your original payment method.   
  • After Shipping: If your order has already shipped, we are unable to intercept it. However, once the package arrives, our team will gladly guide you through our free and easy return process.

 

60-Day Return Support

You may request a free return within 60 days of receiving your STWUI product. This policy is designed to help you shop with confidence when choosing our lightweight outdoor and patio essentials.  

Return Conditions:

  • Items must be keep clean after use, unworn, undamaged, and returned in their original packaging.   
  • All original parts must be included (e.g., projector screen fabrics, stand poles, stakes, carry bags, manuals, and accessories).  
  • A valid proof of purchase or order number must be provided.

 

How to Return

A simple step-by-step return process:   

  1. Contact STWUI Support: Email support@stwui.com with your order number and a brief explanation of your return request.   
  2. Get Your Free Label: Our support team will review your request and provide a prepaid return shipping label along with drop-off instructions.   
  3. Ship the Item: Securely package the product in its original box and drop it off at the designated carrier. We recommend keeping your return drop-off receipt.   
  4. Refund Review: Once we receive and inspect the returned item, we will process your full refund immediately.   

Please Note: Do not send a return package without contacting STWUI Support first. Returns sent without prior authorization may experience processing delays.

 

Exchanges & Quality Support

We stand by the quality of our outdoor gear.  

  • For Non-Quality Exchanges: If your item is unused and in its original packaging, you may request an exchange within 60 days of delivery. We cover the shipping costs for the new item.  
  • For Product Quality Issues: If your STWUI product (like a defective projector stand or screen material) is not functioning due to a manufacturing issue, please contact us. We will review your case and offer a suitable solution, such as troubleshooting, a free replacement, or a full refund.

When contacting us for quality issues, please include:

  • Your STWUI order number.
  • A brief description of the issue.
  • Clear photos or videos showing the problem.

 

Refunds

How and when STWUI refunds are processed:   

  • Order Cancellations: A full refund will be issued immediately if the order is successfully canceled before shipping.   
  • Approved Returns: Refunds are issued to the original payment method after the returned item is received and inspected at our warehouse.   
  • Processing Time: Refunds are usually processed within 5–10 business days after your return is approved. Depending on your bank or credit card issuer, it may take a few additional days for the funds to appear in your account.   

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@stwui.com.

 

A Gentle Reminder

Please contact us before sending anything back.

To help us support you faster, please do not send any STWUI product back without contacting our support team first. We will confirm your return eligibility, provide the free return label, and guide you through the next steps. This helps avoid delays or lost packages.

Still need help? For questions about your backyard movie setup, returns, refunds, or shipping, our team is here to help.

Email us at support@stwui.com